Effective Date: August 19, 2023

Thank you for shopping at PickleVend.com. We value your satisfaction and strive to ensure that your online shopping experience is smooth and enjoyable. In the event that you need to initiate a return or request a refund, please review our comprehensive Return and Refund Policy outlined below.

1. Returns

1.1 Eligibility

 To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Please ensure that the item is returned within 30 days from the date of purchase.

1.2 Process

 To initiate a return, please contact our Customer Service team 800-667-9189 within the specified time frame. Our team will guide you through the return process, including providing you with a Return Authorization Number (RMA). Please include this RMA clearly on the outside of your package.

1.3 Shipping

Customers are responsible for the return shipping costs unless the item received was defective or damaged. We recommend using a trackable shipping service to ensure safe return delivery. Upon receiving the returned item and inspecting it, we will notify you regarding the approval or rejection of your return.

2. Refunds

2.1 Eligibility

Refunds will be considered for items that are returned in accordance with our Return Policy. Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.

2.2 Refund Process 

If your refund is approved, it will be processed within 3 days, and a credit will automatically be applied to your original method of payment.

3. Exclusions

Certain items are exempt from being returned or refunded, including:

• Gift cards
• Downloadable software products
• Items not in their original      condition, damaged, or missing parts for reasons not due to our error

4. Exchange

We do not offer direct exchanges. If you need a different item, please follow the return process outlined above and place a new order for the desired item.

5. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please feel free to contact our Customer Service team at info@picklevend.com or 800-667-9189. Our team is here to assist you and provide necessary support.

6. Modifications to the Policy

We reserve the right to update or modify our Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

Your satisfaction is our priority, and we are committed to addressing your needs. Thank you for choosing PickleVend.com